Job Description
Are you a problem-solver who thrives in the quiet of the night? Apex Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our high-performing team in Charlotte, NC.
We are a Remote Friendly company that values flexibility and work-life balance. While our HQ is in the heart of Charlotte, we support a distributed network of talent. In this role, you will act as the technical lifeline for our clients, ensuring seamless operations during off-hours.
Join us to enjoy competitive pay, comprehensive benefits, and the chance to work with cutting-edge technology in a supportive environment.
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access tools for end-users experiencing hardware, software, or network issues.
- Triage and resolve complex technical tickets within established SLA (Service Level Agreement) windows.
- Monitor server health and system performance during night shifts to proactively identify and mitigate potential outages.
- Document all technical interactions and resolutions in our CRM system to maintain a knowledge base.
- Collaborate with the day-shift engineering team to hand off unresolved issues and ensure continuity of care.
Qualifications
- High school diploma or equivalent; Associate degree in IT, Computer Science, or related field preferred.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong proficiency in Windows OS, Microsoft Office Suite, and basic networking concepts.
- Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Flexibility to work rotating night shifts (typically 10:00 PM - 6:00 AM).