Job Description
Join our elite night shift support team at NexusTech Solutions and become the backbone of our 24/7 operations. We're seeking dedicated professionals to deliver exceptional technical and customer support during overnight hours. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career growth in Denver's thriving tech scene. Enjoy a collaborative work environment with flexible scheduling options and professional development opportunities.
Responsibilities
- Provide Tier 2/3 technical support for enterprise software and infrastructure systems
- Monitor and resolve critical system alerts during overnight hours
- Document incidents, solutions, and knowledge base articles with precision
- Collaborate with global teams during cross-functional projects
- Conduct system health checks and preventative maintenance
- Escalate complex issues to senior engineers with detailed context
- Maintain 99.9% uptime SLAs for mission-critical systems
Qualifications
- 3+ years in technical support or IT operations role
- Experience with Windows Server, Linux, and cloud platforms (AWS/Azure)
- Strong troubleshooting skills for networking, security, and application issues
- Ability to work independently with minimal supervision
- CompTIA A+/Network+ or equivalent certification preferred
- Excellent written and verbal communication skills
- Comfortable working overnight shifts (11 PM - 7 AM)
- Experience with ticketing systems (Jira, ServiceNow)