Job Description
Join Nevada Tech Solutions as a Remote Tech Support Specialist and become the backbone of our client's digital infrastructure! We're seeking passionate problem-solvers to deliver exceptional technical assistance from the comfort of your home office. As a key member of our innovative team, you'll troubleshoot complex systems, implement cutting-edge solutions, and elevate user experiences across diverse industries. Enjoy competitive compensation, comprehensive benefits, and flexible work arrangements in Reno's thriving tech ecosystem.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support channels
- Implement network security protocols and system updates
- Document technical procedures and maintain detailed incident reports
- Collaborate with cross-functional teams on infrastructure projects
- Train end-users on technology best practices
- Monitor system performance and proactively address vulnerabilities
- Manage ticket queues and maintain SLA compliance
Qualifications
- 3+ years of enterprise-level technical support experience
- CompTIA A+/Network+ certification or equivalent
- Proficiency in Windows/macOS/Linux environments
- Expert knowledge of cloud platforms (AWS/Azure)
- Strong scripting skills (Python/PowerShell/Bash)
- Exceptional communication and troubleshooting abilities
- Experience with ticketing systems (Jira/ServiceNow)
- Bachelor's degree in IT or related field preferred