Job Description
We are seeking a dedicated and reliable Night Shift Support Specialist to join our growing team in New York, NY. This is an urgent hiring opportunity for a motivated professional to ensure our technical infrastructure remains stable during critical off-hours.
In this role, you will be the first point of contact for technical escalations, ensuring rapid resolution of issues to maintain business continuity. We offer a competitive salary, comprehensive benefits, and a secure work environment for the right candidate.
Why Apply?
- Urgent hiring for immediate start.
- Competitive hourly wage ($28.85 - $36.06/hr).
- Full-time employment with benefits.
- Work in the heart of New York City.
Responsibilities
- Provide tier 2 technical support and troubleshooting for hardware and software issues.
- Monitor system alerts, logs, and performance metrics during the night shift.
- Manage and prioritize incoming support tickets within defined SLAs.
- Document all technical issues and resolutions in the ticketing system.
- Collaborate with day-shift teams to ensure seamless handover of unresolved issues.
- Escalate complex security or hardware failures to senior engineering staff immediately.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong knowledge of Windows, macOS, and mobile operating systems.
- Excellent written and verbal communication skills.
- Ability to work independently and make critical decisions with limited supervision.
- Must be available to work 40 hours per week, including nights and weekends.