Job Description
Are you a problem solver who thrives in a fast-paced environment?
Orlando Digital Solutions is looking for a dedicated Technical Support Specialist to join our remote team. As a leading provider of IT solutions in the Central Florida area, we pride ourselves on delivering exceptional customer service and technical expertise.
In this role, you will serve as the first line of defense for our clients, resolving hardware and software issues efficiently while maintaining a high standard of professionalism. We offer a competitive salary, comprehensive benefits, and the flexibility of working from home while being part of our Orlando-based culture.
Why Join Us?
- Flexible Remote Work: Enjoy the freedom of working from home with a reliable internet connection.
- Growth Opportunities: Clear career progression paths into Senior Support and IT Management.
- Modern Tools: Work with the latest CRM and ticketing systems.
Apply today to become part of our mission to simplify technology for our clients.
Responsibilities
- Troubleshoot and Resolve: Diagnose and resolve hardware, software, network, and printer issues for clients via phone, email, and remote access tools.
- Customer Communication: Provide clear, professional, and empathetic technical support to end-users, explaining complex solutions in simple terms.
- Ticket Management: Log and manage all support tickets accurately in our CRM system, ensuring timely follow-up and resolution.
- System Maintenance: Assist in the installation, configuration, and maintenance of desktop environments, operating systems, and office productivity software.
- Remote Assistance: Utilize remote desktop software to troubleshoot issues for clients across the United States.
- Documentation: Maintain up-to-date knowledge base articles and technical documentation regarding common issues and resolutions.
Qualifications
- Experience: Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Education: High school diploma or equivalent; Associate's degree in IT or related field preferred.
- Technical Skills: Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with remote support tools (e.g., TeamViewer, LogMeIn).
- Networking Basics: Strong understanding of basic networking concepts, including TCP/IP, DNS, and VPNs.
- Communication: Excellent verbal and written communication skills with a customer-centric attitude.
- Self-Starter: Ability to work independently with minimal supervision and manage time effectively.