Job Description
Join our elite remote support team and become the backbone of our 24/7 operations! We're seeking a dedicated Night Shift Support Specialist to provide exceptional technical assistance to clients across the Tampa Bay area. Enjoy the flexibility of remote work with competitive compensation, comprehensive benefits, and career growth opportunities. Work autonomously in a collaborative environment where your expertise directly impacts customer satisfaction.
As a key member of our support ecosystem, you'll troubleshoot complex issues, implement solutions, and maintain seamless system performance during overnight hours. If you're a problem-solver with a passion for technology and thrive in independent settings, this role is your gateway to professional excellence.
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients during overnight hours
- Diagnose and resolve hardware/software issues including network connectivity, cloud services, and security protocols
- Document incident reports, resolutions, and knowledge base articles using ticketing systems
- Collaborate with global support teams during cross-timezone escalations
- Monitor system health and proactively address potential vulnerabilities
- Conduct remote system configurations and patch deployments
- Maintain strict SLA compliance and customer satisfaction metrics
Qualifications
- 3+ years in technical support with night shift experience preferred
- Proficiency in Windows/Linux systems, networking (TCP/IP, DNS), and cloud platforms (AWS/Azure)
- Industry certifications (CompTIA A+/Network+, ITIL) strongly preferred
- Exceptional troubleshooting skills with diagnostic tools like Wireshark and Nagios
- Strong written communication with ability to create clear technical documentation
- Experience with remote access tools (TeamViewer, AnyConnect, RDP)
- Ability to work independently with minimal supervision during overnight shifts