Job Description
Join our award-winning tech team as a Remote Technical Support Specialist in Stockton, CA! We provide all necessary equipment, including laptop, headset, and software licenses – just bring your expertise. Enjoy 100% remote work with competitive benefits, flexible scheduling, and opportunities for career growth. As a key member of our support division, you'll resolve complex technical issues for enterprise clients while maintaining industry-leading satisfaction metrics.
Our ideal candidate thrives in remote environments, possesses exceptional problem-solving skills, and values customer-centric solutions. With comprehensive training and a collaborative virtual workspace, you'll develop cutting-edge support techniques while advancing your IT career. Apply today to become part of Stockton's premier remote tech support team!
Responsibilities
- Deliver exceptional remote technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware, software, and network issues across Windows/macOS systems
- Document all support interactions using our CRM system with detailed ticket resolution records
- Collaborate with Tier 2 engineers for complex escalations while maintaining ownership
- Proactively identify system vulnerabilities and recommend preventive solutions
- Conduct remote system installations, configurations, and user training sessions
- Monitor support SLAs and contribute to continuous improvement initiatives
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- CompTIA A+, Network+, or equivalent IT certifications required
- Proficiency in Windows 10/11, macOS, and cloud-based support tools
- Strong diagnostic skills for hardware, software, and network troubleshooting
- Excellent written and verbal communication with customer-first mindset
- Ability to work independently in remote settings with minimal supervision
- Experience with CRM systems (e.g., Zendesk, ServiceNow) and remote desktop tools
- Valid California driver's license for occasional local equipment pickup/delivery