Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and unlock your potential with an exclusive sign-on bonus! We're seeking dedicated professionals to provide exceptional technical support during our critical overnight hours. This role offers competitive compensation, growth opportunities, and the chance to work with cutting-edge technology in Irvine's vibrant tech hub. Enjoy a structured 4-day work week with premium pay rates for overnight shifts and comprehensive benefits including health insurance and retirement plans. Apply today and start your rewarding career journey!
Responsibilities
- Provide 24/7 technical support for enterprise systems via phone, chat, and remote access
- Monitor and resolve critical infrastructure incidents during overnight hours
- Document all support tickets, resolutions, and system updates in CRM tools
- Collaborate with global teams to maintain system uptime and performance
- Conduct routine system health checks and preventative maintenance
- Escalate complex issues to senior engineers with detailed context
- Train on new technologies and security protocols quarterly
Qualifications
- 2+ years in IT support or help desk environment
- Experience with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- Ability to work independently with minimal supervision overnight
- CompTIA A+ or Network+ certification preferred
- Excellent written and verbal communication skills
- Flexibility to work weekends and holidays as needed
- Valid driver's license for occasional on-site visits