Job Description
Join TechGuard Solutions' elite night shift team and start your new career tomorrow! We're seeking dedicated Support Specialists to provide critical technical assistance during overnight hours. Enjoy premium pay differentials, a relaxed work environment, and the opportunity to work with cutting-edge technology. Our Anaheim facility offers free parking, on-site amenities, and a supportive culture that values work-life balance. Apply today and begin your journey with an industry leader committed to employee growth and innovation.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Monitor and resolve system alerts, outages, and security incidents
- Document all tickets, resolutions, and escalations in CRM systems
- Collaborate with global teams during critical incident management
- Perform routine system maintenance and patch deployments
- Train junior staff on troubleshooting methodologies
- Contribute to knowledge base documentation
Qualifications
- 2+ years in IT support or helpdesk environments
- Proficiency with Windows/Linux operating systems
- Experience with ticketing systems (ServiceNow/Jira preferred)
- CompTIA A+/Network+ certification or equivalent
- Strong problem-solving and communication skills
- Ability to work independently with minimal supervision
- Flexibility to adapt to changing priorities
- Basic scripting knowledge (Python/PowerShell) a plus