Job Description
We are looking for a dedicated Technical Support Specialist to join our remote team based in Reno, NV. If you are passionate about solving complex IT problems and providing exceptional customer service, we want to hear from you. As a valued team member, you will enjoy a flexible work environment and a generous Sign-On Bonus upon hire.
Why Join Us?
- Generous Sign-On Bonus: Earn up to $1,500 for new hires.
- Remote Flexibility: Work from the comfort of your home in Reno.
- Career Growth: Clear pathways for advancement within the tech industry.
- Modern Tools: Access to top-tier software and hardware.
Responsibilities
- Provide Tier 1 and Tier 2 technical support via phone, email, and chat.
- Diagnose and resolve hardware and software connectivity issues.
- Guide customers through technical troubleshooting steps.
- Document all support interactions and resolutions in the CRM system.
- Collaborate with senior engineers to escalate complex tickets.
- Stay updated on the latest technology trends and internal systems.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 1-2 years of experience in technical support or help desk roles.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently in a remote environment.
- Reliable high-speed internet and a dedicated home office space.