Job Description
Join our dynamic team as a Night Shift Support Specialist at TechSolve Solutions! We're seeking a dedicated professional to provide exceptional technical support during overnight hours while embracing our remote-friendly culture. This role offers competitive compensation, comprehensive benefits, and opportunities for career advancement in Philadelphia's thriving tech scene.
As a key member of our support team, you'll ensure seamless service delivery for enterprise clients while working flexible night hours. Our commitment to work-life balance and professional development makes this an ideal opportunity for night owls seeking stability and growth.
Responsibilities
- Deliver 24/7 technical support via phone, email, and chat during night shifts (10 PM - 6 AM)
- Troubleshoot complex hardware/software issues for enterprise clients across diverse industries
- Monitor system performance and proactively address security vulnerabilities
- Document all interactions using ServiceNow ticketing system with detailed resolution notes
- Collaborate with global teams to ensure consistent service delivery
- Maintain SLA compliance and response time metrics
Qualifications
- 3+ years in IT support or helpdesk environment
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with ability to work autonomously
- Strong written/verbal communication skills
- Experience with remote support tools (TeamViewer, AnyDesk)
- Ability to work flexible overnight shifts with reliable internet connection