Job Description
Are you a self-starter who thrives in the quiet of the night? Apex Digital Services is seeking a dedicated Night Shift Support Specialist to join our high-performing team in Houston, TX.
In this role, you will be the first point of contact for our clients, ensuring seamless technical operations during off-hours. We pride ourselves on a culture that values work-life balance and employee growth, making this an ideal opportunity for night owls looking to advance their careers in tech support.
Why Join Us?
- Flexible & Remote-Friendly: Enjoy the comfort of working from home or our Houston hub.
- Great Pay: Competitive hourly rate with performance bonuses.
- Quiet Environment: Avoid the morning rush; focus on solving complex issues without interruption.
Don't miss your chance to shine in a role that offers stability and flexibility. Apply today!
Responsibilities
- Provide exceptional technical support and troubleshooting for client inquiries via chat, email, and phone.
- Manage and prioritize incoming support tickets within established Service Level Agreements (SLAs).
- Document all interactions and solutions in our ticketing system to ensure knowledge base accuracy.
- Collaborate with the day shift team to hand over unresolved issues seamlessly.
- Monitor system performance and alert management to potential outages.
- Identify and escalate complex technical issues to senior engineers.
Qualifications
- High school diploma or equivalent; Associate degree in IT or related field preferred.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent written and verbal communication skills, with a professional demeanor.
- Proficiency with Microsoft Office Suite and ticketing software (e.g., Zendesk, Jira).
- Must be available to work nights (e.g., 10:00 PM - 7:00 AM) on a rotating schedule.