Job Description
Join our award-winning IT support team and experience the freedom of remote work with weekly pay! TechSolve Solutions Inc. is seeking a passionate Remote Tech Support Specialist to deliver exceptional service to our Santa Ana-based clients. Enjoy competitive compensation, flexible scheduling, and cutting-edge technology while supporting diverse IT environments. This is your opportunity to grow professionally without geographical constraints.
Why Apply?
• Weekly paycheck for immediate financial flexibility
• 100% remote work from anywhere in the US
• Comprehensive benefits package (health/dental/vision)
• Career advancement into cloud/networking roles
• Collaborative culture with quarterly team meetups in Santa Ana
Responsibilities
- Diagnose and resolve hardware/software issues via remote access tools
- Provide Tier 1/2 support for Windows/macOS, networking, and cloud services
- Document cases in ticketing systems with clear resolution details
- Train clients on cybersecurity best practices and system optimization
- Collaborate with senior engineers on complex infrastructure problems
- Monitor system health and proactively address potential disruptions
- Contribute to knowledge base documentation and SOP refinement
Qualifications
- 2+ years of remote desktop/technical support experience
- CompTIA A+ or equivalent certification (preferred)
- Proficiency in Active Directory, VPNs, and remote access tools
- Strong troubleshooting skills across Windows/macOS/Linux environments
- Excellent written/verbal communication for client interactions
- Ability to work independently with minimal supervision
- Valid US work authorization and reliable home internet connection
- Experience with CRM/ticketing systems (ServiceNow/Jira)