Job Description
Are you a technical problem-solver looking for a rewarding career? Apex Global Support is currently hiring a dedicated Remote Tech Support Specialist based in St. Petersburg, FL. We are a forward-thinking company that values innovation, customer satisfaction, and work-life balance.
In this pivotal role, you will serve as the bridge between our clients and our technical solutions. You will troubleshoot technical issues, provide guidance, and ensure our clients can maximize the value of our software and hardware products. This is a fully remote position offering the flexibility to work from anywhere in the United States.
Responsibilities
- Deliver exceptional technical support to clients via phone, email, and live chat to resolve hardware, software, and network issues.
- Perform remote diagnostics and troubleshooting using tools like TeamViewer, LogMeIn, or RDP.
- Install, configure, and update operating systems and applications for end-users.
- Maintain accurate and detailed records of all technical interactions and resolutions in our CRM database.
- Collaborate with the engineering team to identify recurring issues and suggest process improvements.
- Provide training and guidance to clients on best practices for using our technology solutions.
- Uphold a professional, empathetic, and patient demeanor when communicating with diverse client groups.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or Information Technology is a plus.
- Minimum of 1-2 years of experience in technical support, help desk, or customer service.
- Strong working knowledge of Microsoft Windows 10/11, Microsoft Office Suite, and Google Workspace.
- Familiarity with networking concepts, TCP/IP, DNS, and basic router configuration.
- Excellent verbal and written communication skills with a strong focus on customer empathy.
- Ability to work independently and manage time effectively in a remote work environment.
- Proven ability to prioritize multiple tickets and resolve issues under pressure.