Job Description
Join Phoenix Tech Solutions as a Remote Tech Support Specialist and become the hero behind seamless digital experiences for our enterprise clients. We're seeking a customer-obsessed professional to deliver exceptional technical support while working 100% remotely from anywhere in Phoenix. Enjoy competitive benefits, flexible scheduling, and a collaborative virtual environment where your expertise directly impacts client satisfaction.
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS environments
- Provide Tier 3 support for cloud infrastructure including Azure and AWS
- Develop and maintain technical documentation and knowledge base articles
- Collaborate with cross-functional teams to implement proactive monitoring solutions
- Mentor junior support staff through peer review sessions
- Lead incident management during high-priority outages
Qualifications
- 5+ years in enterprise IT support with remote work experience
- Expertise in Active Directory, VPN configurations, and endpoint security
- CompTIA Security+ or equivalent certification required
- Advanced troubleshooting skills for network connectivity issues
- Experience with ticketing systems (ServiceNow/Jira)
- Strong written communication skills for technical documentation