Job Description
Join our award-winning remote tech support team and transform how businesses operate in the Big Apple! We're seeking a highly skilled Tech Support Specialist to provide exceptional service to Fortune 500 clients from the comfort of your home. Enjoy New York's vibrant tech scene without the commute, with a competitive salary plus a $5,000 sign-on bonus for qualified candidates. This is your chance to leverage cutting-edge tools while making tangible impact in one of the world's most dynamic markets.
Responsibilities
- Deliver remote technical support for enterprise-level hardware/software systems
- Troubleshoot complex network issues, VPN connections, and cloud-based applications
- Document all interactions using ticketing systems (Jira, Zendesk)
- Collaborate with cross-functional teams to resolve escalated incidents
- Conduct proactive system health checks and preventative maintenance
- Train end-users on new technologies and security protocols
Qualifications
- 3+ years of enterprise-level remote tech support experience
- Expert knowledge of Windows/macOS, Active Directory, and cloud infrastructure
- CompTIA A+/Network+ or equivalent certifications required
- Experience with ticketing systems and remote desktop tools
- Exceptional problem-solving and communication skills
- Ability to work independently with minimal supervision
- NYC residency required for local compliance