Job Description
Transform your tech support career with Phoenix's premier remote opportunity! TechSolutions Phoenix is seeking a highly skilled Senior Remote Technical Support Specialist to join our award-winning team. Enjoy competitive compensation, cutting-edge projects, and 100% remote flexibility while serving enterprise clients nationwide.
This role combines deep technical expertise with exceptional client interaction skills. You'll solve complex infrastructure challenges, drive innovation in support methodologies, and mentor junior team members—all while working from anywhere in the Phoenix metro area.
Responsibilities
- Deliver advanced Tier 3/4 technical support for cloud infrastructure, networking, and enterprise systems via remote access
- Develop and implement proactive monitoring solutions to prevent system outages
- Create comprehensive technical documentation and knowledge base articles
- Lead incident management for high-priority client escalations
- Collaborate with engineering teams to resolve chronic technical issues
- Conduct virtual training sessions for enterprise clients
- Maintain 99.9% system uptime through predictive maintenance
Qualifications
- 5+ years of enterprise-level technical support experience
- Expertise in cloud platforms (AWS/Azure/GCP) and virtualization
- Strong scripting skills (Python/PowerShell/Bash)
- ITIL v4 certification or equivalent experience
- Proven ability to troubleshoot complex network and security issues
- Experience with ticketing systems (Jira/ServiceNow)
- Excellent written communication for technical documentation
- CompTIA Security+ or equivalent certification