Job Description
Are you seeking a stable career with flexible hours? Apex Technical Solutions is hiring a dedicated Night Shift Technical Support Associate to join our elite team in Newark, NJ. In this pivotal role, you will serve as the first line of defense for our clients during off-hours, ensuring seamless technical operations and superior customer satisfaction. We are looking for self-starters who thrive in a quiet, focused environment and want to make a tangible impact on our service delivery.
Why Join Us?
- Competitive Pay: Earn between $22.00 and $30.00 per hour.
- Stability: Long-term opportunities with a growing industry leader.
- Environment: Enjoy a quieter, less stressful work environment during the night shift.
Apply today and take the next step in your career with Apex Technical Solutions in Newark, NJ.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incoming support tickets through our ticketing system (Zendesk/Jira) with high accuracy and speed.
- Communicate effectively with clients via phone, email, and remote desktop tools to diagnose and resolve technical problems.
- Monitor system performance and respond immediately to critical alerts or outages during the night shift.
- Document all incidents, resolutions, and troubleshooting steps in the company knowledge base.
- Maintain a professional demeanor and adhere to all company policies and procedures.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Previous experience in a help desk or technical support role is highly desirable.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Must be available to work rotating night shifts (e.g., 10:00 PM - 6:00 AM).
- Reliable transportation and a professional, customer-centric attitude.