Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations! We're seeking dedicated professionals to provide exceptional remote technical support during overnight hours while enjoying the flexibility of a remote-friendly work environment. This role offers competitive compensation, comprehensive benefits, and the opportunity to work with cutting-edge technology in a collaborative culture that values work-life balance.
Why You'll Love Working With Us:
- 100% remote-friendly position with flexible scheduling
- Competitive salary + performance bonuses
- Comprehensive health/dental/vision insurance
- 401(k) with company matching
- Professional development stipend
Responsibilities
- Provide tier 2/3 technical support for cloud-based SaaS products via phone, chat, and email
- Resolve complex system outages during overnight hours with minimal SLA impact
- Document technical solutions in knowledge base with detailed troubleshooting steps
- Collaborate with global engineering teams during critical incident escalations
- Monitor system health dashboards and proactively address anomalies
- Conduct user training sessions for new feature deployments
- Maintain accurate ticketing system records with SLA adherence
Qualifications
- 3+ years in technical support with overnight shift experience
- Expertise in AWS/Azure cloud infrastructure and networking fundamentals
- Proficiency in ticketing systems (Jira, ServiceNow) and remote support tools
- Strong problem-solving skills with root cause analysis capabilities
- Excellent written communication for technical documentation
- CompTIA Security+ or equivalent certification preferred
- Ability to work independently with minimal supervision
- Must be located in Central Time Zone for overnight coverage