Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking a dedicated professional to provide critical technical support during overnight hours while maintaining a healthy work-life balance with minimal daytime disruptions. This direct-hire position offers competitive compensation, comprehensive benefits, and opportunities for career advancement within a rapidly growing technology firm.
Our ideal candidate thrives in quiet, focused environments and takes pride in delivering exceptional service during off-peak hours. You'll enjoy premium shift differentials and collaborate with a supportive team committed to innovation and excellence.
Responsibilities
- Monitor and maintain critical IT infrastructure and systems during overnight hours
- Provide tier-1/2 technical support for hardware, software, and network issues
- Execute scheduled system updates, patches, and maintenance procedures
- Document all incidents, resolutions, and preventive actions in ITSM tools
- Collaborate with day-shift teams for seamless handover and continuity
- Contribute to knowledge base development and SOP improvements
- Participate in emergency response protocols during critical incidents
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Network+ or equivalent certification required
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills across hardware, networking, and software layers
- Ability to work independently with minimal supervision during off-hours
- Excellent written and verbal communication skills
- ITIL Foundation certification preferred
- Valid driver's license and reliable transportation for on-call rotations