Job Description
Join the Aloha Tech Team! We are looking for a dedicated Part-Time Night Shift Support Specialist to join our growing operations in Honolulu, Hawaii. If you are an expert troubleshooter who thrives in a nocturnal environment and enjoys solving complex technical problems in peace, this is your chance to shine.
At Pacific Network Solutions, we pride ourselves on delivering top-tier IT infrastructure and support. In this role, you will be the critical link ensuring our clients' systems remain operational during off-hours, providing a seamless experience regardless of the time.
Responsibilities
- Troubleshoot & Resolve: Provide comprehensive technical support via phone, email, and remote access to resolve hardware and software incidents efficiently.
- System Monitoring: Proactively monitor system performance, alerts, and logs to identify and mitigate potential downtime before it impacts clients.
- Client Communication: Deliver exceptional customer service, maintaining a professional and empathetic tone during night operations.
- Documentation: Maintain accurate, detailed records of all support tickets, resolutions, and system changes in the ticketing system.
- Collaboration: Hand over critical issues to the day shift team and ensure seamless knowledge transfer.
- Security Maintenance: Perform routine security checks and backups to ensure data integrity and system safety overnight.
Qualifications
- Experience: Minimum 1-2 years of experience in IT support, help desk, or customer service.
- Education: High school diploma or GED required; Associate degree in IT or related field preferred.
- Availability: Must be available to work rotating night shifts, including weekends and holidays.
- Technical Skills: Strong knowledge of Windows/macOS, networking fundamentals, and remote support tools (e.g., TeamViewer, AnyDesk).
- Soft Skills: Excellent problem-solving skills and the ability to work independently with minimal supervision.
- Communication: Superior written and verbal communication skills.