Job Description
Join our award-winning IT support team with comprehensive paid training! We're seeking motivated Night Shift Support Specialists in Miami to launch your career in technology. No prior experience required – we provide everything you need to succeed. Enjoy competitive pay, full benefits, and a dynamic work environment where your growth is our priority. Apply today and start your journey toward a stable, future-proof career!
Responsibilities
- Provide remote technical support via phone, chat, and email for enterprise clients
- Troubleshoot hardware/software issues including Windows OS, network connectivity, and cloud services
- Document all interactions using our ticketing system with detailed resolution steps
- Collaborate with senior engineers during complex escalations
- Maintain security protocols for client data and systems
- Participate in continuous training modules to expand technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy with willingness to learn technical systems
- Strong problem-solving and analytical abilities
- Excellent communication skills in English (Spanish fluency a plus)
- Ability to work independently during night shift hours (11 PM - 7 AM)
- Customer service mindset with patience and empathy
- Reliable transportation and punctuality for on-site training sessions