Job Description
Join Coastal Tech Solutions as a Senior Remote Tech Support Specialist and become the hero behind our clients' seamless digital experiences. We're seeking a passionate problem-solver to deliver world-class technical support to enterprise clients across the Mid-Atlantic region. Enjoy a fully remote work environment with competitive benefits, professional growth opportunities, and the chance to work with cutting-edge technologies.
At Coastal Tech Solutions, we empower our team with flexible schedules, comprehensive training programs, and a culture that values innovation and work-life balance. As a direct hire opportunity, you'll receive stability, career advancement paths, and the satisfaction of making tangible impacts on our clients' operations.
Responsibilities
- Provide Tier 2-3 technical support for enterprise clients via phone, chat, and remote desktop
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Document all troubleshooting steps and solutions in our ticketing system (ServiceNow)
- Collaborate with network engineers on connectivity issues and security protocols
- Develop and maintain technical documentation for client-specific systems
- Conduct proactive system health checks and performance optimization
- Mentor junior support staff during on-call rotations
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA A+, Network+, or Security+ certification required
- Expert knowledge of Windows 10/11, macOS, and Active Directory
- Proficiency with remote support tools (TeamViewer, AnyDesk, or ConnectWise)
- Experience with VoIP systems (Cisco, Avaya) and cloud platforms (AWS/Azure)
- Strong written and verbal communication skills
- Ability to work independently with minimal supervision
- CompTIA Cloud+ or CCNA preferred