Job Description
Join our award-winning IT support team and revolutionize how businesses solve technical challenges! We're seeking a passionate Remote Tech Support Specialist to deliver exceptional service to clients across the Chicago metro area. Enjoy the flexibility of fully remote work with a competitive salary plus $5,000 sign-on bonus for qualified candidates. At Apex Solutions, you'll work with cutting-edge technologies in a collaborative environment focused on innovation and professional growth.
Our ideal candidate thrives in dynamic environments and possesses a customer-first mindset. You'll be the hero behind the scenes, resolving complex technical issues while building lasting client relationships. We offer comprehensive training, career advancement paths, and a benefits package including health insurance, 401(k) matching, and unlimited PTO.
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems via remote channels
- Diagnose and resolve complex issues across Windows, macOS, and mobile platforms
- Document all interactions and resolutions in ticketing systems (ServiceNow/Jira)
- Collaborate with cross-functional teams to escalate and resolve advanced technical problems
- Develop and maintain technical documentation and troubleshooting guides
- Conduct system health checks and proactively address potential issues
- Mentor junior support staff and share best practices
Qualifications
- 3+ years of experience in remote technical support or helpdesk environments
- Expertise in troubleshooting Windows, macOS, and network infrastructure
- CompTIA A+, Network+, or Security+ certification required
- Proficiency with remote desktop tools (TeamViewer, AnyDesk) and ticketing systems
- Exceptional communication skills with ability to explain technical concepts to non-technical users
- Experience working in regulated industries (HIPAA/FERPA preferred)
- Proven ability to manage multiple priorities in fast-paced environments
- Bachelor's degree in Computer Science or related field preferred