Job Description
Join our dynamic team as a Night Shift Support Specialist in Stockton, CA! We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow your career with a leading tech innovator. Immediate openings available – apply today!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote assistance
- Resolve hardware/software issues for enterprise clients
- Monitor system performance and troubleshoot network disruptions
- Document incident reports and maintain accurate ticket logs
- Collaborate with day-shift teams for seamless handoffs
- Implement security protocols and access controls
- Train junior staff on support procedures
Qualifications
- Minimum 2 years in IT support or help desk roles
- Proficiency with Windows/macOS and cloud platforms
- Strong diagnostic and problem-solving abilities
- CompTIA A+ or equivalent certification preferred
- Excellent communication skills under pressure
- Ability to work independently during overnight shifts
- Valid California driver's license (required for on-site visits)