Job Description
Ready to start your career tomorrow? ApexTech Solutions is urgently hiring Remote Tech Support Specialists based in Lexington, KY. Join a dynamic team where you can leverage your technical skills to help businesses thrive from the comfort of your home.
We are looking for self-motivated individuals with a passion for technology and customer service. If you are ready to hit the ground running and start tomorrow, this is the opportunity for you.
Why Apply?
- Immediate Start: Onboard and begin training within 24 hours.
- 100% Remote: Work from anywhere in the Lexington, KY area.
- Competitive Pay: Earn between $45,000 - $55,000 annually.
- Growth Opportunities: Clear path to senior IT roles.
Responsibilities
- Provide remote technical support to end-users via phone, email, and chat.
- Diagnose and resolve hardware and software issues efficiently.
- Manage and document all help desk tickets in the CRM system.
- Install, configure, and troubleshoot operating systems and applications.
- Collaborate with senior engineers to resolve complex technical problems.
- Maintain a high level of customer satisfaction and professional demeanor.
Qualifications
- High School Diploma or equivalent required.
- Basic knowledge of PC hardware, operating systems (Windows/Linux), and peripherals.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Reliable high-speed internet connection required.
- Ability to work flexible hours, including evenings and weekends.