Job Description
Join our dynamic team as a Night Shift Support Specialist in Baltimore, MD! We're urgently seeking dedicated professionals to provide exceptional technical support during overnight hours. This critical role ensures 24/7 system reliability for our global client base while offering competitive compensation, comprehensive benefits, and career growth opportunities. Enjoy a collaborative work environment with cutting-edge technology and flexible scheduling designed to support your work-life balance. Apply today to become part of our innovative team!
Responsibilities
- Resolve technical issues via phone, email, and remote support during night shift hours
- Monitor system performance and proactively address outages
- Document cases accurately in CRM and ticketing systems
- Collaborate with global teams to escalate complex issues
- Conduct routine system maintenance and updates
- Provide exceptional customer service with SLA adherence
- Train on new technologies and processes
- Maintain security protocols for sensitive data
Qualifications
- Minimum 2 years technical support experience
- Proficiency with Windows/macOS and networking basics
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow/Jira)
- CompTIA A+ or similar certification preferred
- Flexibility to work rotating night shifts (11 PM - 7 AM)