Job Description
Are you a problem-solver who thrives in a quiet, focused environment? Apex Tech Solutions is seeking a dedicated Night Shift Technical Support Specialist to join our elite support team in Boston, MA. In this pivotal role, you will ensure the seamless operation of our client's IT infrastructure while the rest of the world sleeps, handling complex tickets with precision and empathy.
We offer a premium work-life balance with fully paid training, comprehensive benefits, and a collaborative culture that values your expertise. Don't just support systems—be the hero of the night shift.
Responsibilities
- Monitor & Maintain Systems: Proactively monitor server health, network traffic, and application performance during the night shift to ensure 99.9% uptime.
- Ticket Resolution: Prioritize and resolve incoming technical support tickets efficiently, escalating complex issues to the day shift team when necessary.
- Troubleshooting: Diagnose and resolve hardware, software, and connectivity issues, including printer configurations, VPN access, and OS errors.
- Documentation: Maintain detailed, accurate logs of all support interactions and resolutions within the CRM system.
- Communication: Act as the primary point of contact for night-shift clients, providing clear and professional technical guidance via phone and chat.
Qualifications
- Experience: 2-5 years of experience in technical support, help desk, or IT operations.
- Availability: Must be willing to work rotating night shifts (e.g., 10:00 PM - 6:00 AM) on a full-time basis.
- Technical Proficiency: Strong knowledge of Windows and Linux operating systems, Active Directory, and remote support tools (TeamViewer, AnyDesk).
- Soft Skills: Excellent verbal and written communication skills with a customer-centric approach to problem-solving.
- Education: Associate degree in Computer Science, Information Technology, or related field is preferred.