Job Description
Ready to start tomorrow?
Apex Data Systems is currently seeking a dedicated Night Shift Support Specialist to join our growing team in Baltimore, MD. If you thrive in a fast-paced environment and are looking for immediate employment with competitive benefits, we want to hear from you.
As a Night Shift Support Specialist, you will be the first line of defense for our clients, ensuring smooth operations during the overnight hours. We offer a premium work-life balance with a stable, full-time schedule that fits your lifestyle.
Why Join Us?
- Immediate Start: Onboarding begins tomorrow for the right candidate.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Shift Benefits: Enjoy the quiet of the night shift with fewer interruptions.
- Modern Tech: Work with cutting-edge tools and systems.
Don't wait—apply today and secure your spot in the team!
Responsibilities
- Technical Troubleshooting: Diagnose and resolve hardware and software issues for internal users and clients.
- System Monitoring: Continuously monitor server performance and network stability during night hours.
- Customer Assistance: Provide high-quality technical support via phone, email, and chat to support staff.
- Incident Response: Prioritize and manage incoming tickets to ensure critical issues are resolved quickly.
- Documentation: Maintain accurate logs of all incidents, resolutions, and system updates.
- Collaboration: Communicate effectively with day-shift teams to hand off unresolved issues.
Qualifications
- Education: High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Experience: Previous experience in technical support or customer service is a plus.
- Technical Skills: Proficiency in Windows and Mac OS, basic networking knowledge, and troubleshooting software.
- Availability: Must be available to work nights, specifically 10:00 PM - 6:00 AM.
- Communication: Strong verbal and written communication skills with a professional demeanor.
- Problem Solving: Ability to think critically and troubleshoot complex issues independently.