Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Tech Solutions is currently hiring a Part-Time Remote Tech Support Specialist to join our growing team in Indianapolis, IN. If you have a passion for technology and a desire to help others, we want to hear from you.
In this role, you will be the first point of contact for our clients, delivering exceptional technical support and troubleshooting solutions from the comfort of your home. We offer a competitive hourly rate, flexible hours, and the opportunity to work with a leading tech firm.
Responsibilities
- Provide remote technical support to customers via phone, chat, and email.
- Diagnose and troubleshoot hardware and software issues across various devices.
- Resolve technical queries with patience, empathy, and professionalism.
- Document customer interactions, issues, and resolutions in our ticketing system.
- Guide clients through complex technical procedures and setup processes.
- Stay updated on the latest technology trends and company products.
Qualifications
- High school diploma or equivalent; Associate’s degree in Computer Science or related field preferred.
- 1+ years of experience in technical support, customer service, or IT helpdesk.
- Strong knowledge of Windows, macOS, and common office software (Microsoft Office, Google Workspace).
- Reliable high-speed internet connection and a dedicated workspace.
- Excellent verbal and written communication skills.
- Ability to work independently with minimal supervision.