Job Description
Join our dynamic team as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours, ensuring seamless service for our global client base. This immediate hire opportunity offers competitive compensation, comprehensive benefits, and a supportive environment for career growth. If you thrive in fast-paced nocturnal settings and excel at problem-solving, apply today to start your rewarding journey with GlobalTech Solutions.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Troubleshoot complex hardware/software issues across Windows/Linux environments
- Monitor system alerts and proactively resolve infrastructure vulnerabilities
- Document incident reports with detailed technical accuracy in ServiceNow
- Collaborate with cross-functional teams during critical outages
- Maintain SLA compliance with 99.9% uptime targets
- Contribute to knowledge base articles and process improvements
Qualifications
- Minimum 2 years in IT support or helpdesk roles
- Proficiency in Active Directory, VPNs, and remote desktop protocols
- CompTIA A+/Network+ certification or equivalent experience
- Strong diagnostic skills for network, server, and endpoint issues
- Ability to work independently during overnight shifts (10 PM - 6 AM)
- Excellent written communication for technical documentation
- Experience with ticketing systems (ServiceNow/Jira preferred)
- Flexibility to work weekends/holidays as needed