Job Description
Are you seeking a role that offers flexibility and competitive pay? Northwest Tech Support Services is currently recruiting a dedicated Night Shift Technical Support Specialist to join our dynamic team in Portland, Oregon.
In this pivotal role, you will provide critical technical assistance to our valued clients during evening hours. We pride ourselves on our flexible schedule and supportive work culture, making this an excellent opportunity for individuals looking to achieve a better work-life balance.
Why You'll Love Working Here
- Flexible hours tailored to your lifestyle.
- Competitive hourly wage with potential for overtime.
- Comprehensive training and clear career advancement pathways.
- Remote work options available for eligible candidates.
Don't miss out on this chance to elevate your career. Apply today!
Responsibilities
- Diagnose and resolve complex hardware and software issues for end-users.
- Deliver exceptional customer service via phone, email, and chat during night shifts.
- Log and track all support tickets and incidents accurately in our ticketing system.
- Escalate unresolved technical issues to senior engineers promptly.
- Collaborate effectively with the day-shift team to ensure seamless service continuity.
- Maintain detailed records of system configurations and troubleshooting steps.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Minimum of 1 year of experience in technical support or help desk roles.
- Strong problem-solving skills with a patient and empathetic demeanor.
- Ability to work rotating night shifts and weekends as required.
- Proficiency with Microsoft Office Suite and basic networking concepts.
- Excellent written and verbal communication skills.