Job Description
Join TechSolve Solutions Inc. as a Senior Remote Tech Support Specialist and transform your career with our industry-leading remote opportunities in Fresno, CA!
We're seeking passionate tech professionals to deliver elite remote support to enterprise clients. Enjoy competitive compensation, flexible schedules, and cutting-edge tools while working from anywhere in California. This is your chance to elevate your IT career without geographical limitations.
Why TechSolve Solutions?
- Industry-leading compensation package with performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Professional development stipend
- Latest tech equipment provided
Responsibilities
- Diagnose and resolve complex hardware/software issues across Windows/macOS/Linux environments
- Provide exceptional remote technical support via phone, chat, and video conferencing
- Document troubleshooting procedures and knowledge base articles
- Collaborate with Tier 2/3 teams on escalated technical challenges
- Maintain security protocols for remote access and data protection
- Train end-users on new systems and best practices
- Monitor ticket queues with SLA adherence
Qualifications
- 5+ years of enterprise-level tech support experience
- Advanced certifications (CompTIA A+, Network+, or Microsoft 365 Certified)
- Expertise in remote desktop tools (TeamViewer, AnyDesk, etc.)
- Strong knowledge of cloud platforms (Azure, AWS, GCP)
- Experience with ticketing systems (Jira, ServiceNow)
- Exceptional communication and problem-solving skills
- Ability to work independently with minimal supervision
- Valid California driver's license (for occasional on-site visits)