Job Description
Join our elite 24/7 support team as a Night Shift Support Specialist in the heart of New York City! This direct hire opportunity offers competitive compensation, comprehensive benefits, and a dynamic remote-friendly environment. As a key player in our global operations, you'll ensure seamless system functionality and exceptional client experiences during critical overnight hours. If you thrive in high-pressure scenarios and possess technical prowess, this role is your gateway to career growth with a Fortune 500 technology leader.
Responsibilities
- Provide Tier 2 technical support for enterprise systems via phone, chat, and ticketing systems
- Monitor and resolve critical infrastructure issues during overnight hours
- Collaborate with global teams to troubleshoot complex hardware/software problems
- Document incident reports and maintain detailed knowledge base articles
- Conduct proactive system health checks and preventive maintenance
- Escalate critical issues to senior engineers with clear impact assessments
- Train junior support staff on protocols and troubleshooting methodologies
Qualifications
- 3+ years of enterprise-level IT support experience
- CompTIA Network+ or equivalent certification required
- Expertise in Windows Server, Active Directory, and cloud platforms (AWS/Azure)
- Exceptional problem-solving skills with root-cause analysis capabilities
- Strong written/verbal communication skills with customer-centric approach
- Ability to work independently with minimal supervision during night shifts
- Experience with monitoring tools (SolarWinds, Nagios) and ticketing systems (Jira, ServiceNow)
- Valid US work authorization and ability to pass background check