Job Description
We are seeking a highly motivated and skilled Remote Tech Support Specialist to join our dynamic team in Irvine, CA. This is a direct-hire position offering stability, competitive benefits, and the flexibility of a fully remote work environment.
As the face of our technical support team, you will play a crucial role in diagnosing and resolving complex technical issues for our clients. We value proactive problem-solving and exceptional communication skills. Join us to advance your career in a thriving tech ecosystem.
Why Join Us?
• Direct Hire: Long-term stability with a leading technology firm.
• Remote Flexibility: Work from the comfort of your home in Irvine, CA.
• Growth Opportunities: Clear pathways for professional advancement within the IT sector.
Responsibilities
- Diagnose, troubleshoot, and resolve hardware, software, and network issues for remote clients.
- Provide exceptional customer service via phone, email, and live chat support tickets.
- Manage and prioritize incoming support requests using ticketing systems (e.g., Zendesk, Jira).
- Install, configure, and maintain computer operating systems and peripherals.
- Document all technical issues, resolutions, and customer interactions accurately.
- Collaborate with senior IT staff to escalate complex issues and improve support protocols.
- Conduct remote sessions to guide users through technical solutions and best practices.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- 2+ years of professional experience in technical support, help desk, or customer service.
- Strong knowledge of Windows and macOS operating systems.
- Experience with networking concepts, VPNs, and troubleshooting connectivity issues.
- Excellent verbal and written communication skills with a customer-first mindset.
- Ability to work independently in a remote setting with minimal supervision.
- Proficient in using remote desktop tools and ticket management software.