Job Description
Join our elite night shift team and become the backbone of our 24/7 operations! TechSolutions Inc. is seeking a dedicated Night Shift Support Specialist to maintain system integrity and deliver exceptional technical support during off-hours. This role offers competitive compensation, comprehensive benefits, and opportunities for professional growth in a dynamic tech environment.
What We Offer:
- Competitive salary with performance bonuses
- Full medical/dental/vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development stipend
Responsibilities
- Monitor and resolve system alerts/tickets during night shift hours
- Provide remote technical support to enterprise clients via phone, chat, and email
- Execute scheduled system maintenance and security updates
- Document incidents, resolutions, and knowledge base articles
- Collaborate with global IT teams for seamless cross-shift handovers
- Conduct proactive system health checks and performance optimization
- Escalate critical issues to senior engineers with detailed context
Qualifications
- 2+ years of IT support experience in 24/7 environments
- Proficiency in Windows Server administration and Active Directory
- Strong networking knowledge (TCP/IP, VPN, DNS)
- Experience with ticketing systems (ServiceNow/Jira)
- CompTIA Network+ or equivalent certification
- Excellent written/verbal communication skills
- Ability to work independently with minimal supervision
- Flexibility to work weekends/holidays as needed