Job Description
Are you a tech-savvy problem solver looking for a flexible schedule? Apex Digital Solutions is seeking a dedicated Part-Time Remote Tech Support Specialist to join our growing team in Louisville, KY. In this role, you will provide exceptional technical assistance to our clients from the comfort of your home.
We offer a supportive work environment, competitive pay, and the opportunity to enhance your IT skills while maintaining a healthy work-life balance.
Responsibilities
- Provide exceptional technical support to end-users via phone, email, and chat channels.
- Diagnose and troubleshoot hardware, software, and network connectivity issues.
- Guide users through step-by-step resolutions to ensure complete understanding.
- Maintain accurate and detailed logs of all support interactions and tickets.
- Collaborate with the IT team to escalate complex technical issues.
- Stay updated on the latest technology trends and company procedures.
Qualifications
- High school diploma or equivalent (Associate’s degree preferred).
- Previous experience in a technical support or help desk role is a plus.
- Strong knowledge of Microsoft Office Suite and operating systems (Windows/macOS).
- Excellent written and verbal communication skills.
- Ability to work independently in a remote setting with a reliable internet connection.
- Customer-focused mindset with a patient and professional demeanor.