Job Description
Join our elite support team at GlobalTech Solutions Inc. and become the backbone of our 24/7 operations! We urgently seek dedicated Night Shift Support Specialists to deliver exceptional technical assistance to our clients during critical overnight hours. This premium opportunity offers competitive compensation, comprehensive benefits, and a dynamic team environment where your problem-solving skills will shine. Apply today to secure your spot in our Lincoln, NE headquarters!
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Resolve complex hardware/software issues with minimal supervision during overnight shifts
- Document all interactions and resolutions in our CRM system with precision
- Collaborate with global teams to escalate critical incidents and maintain service SLAs
- Proactively monitor system health and perform preventative maintenance tasks
- Train junior staff on troubleshooting protocols during shift overlaps
- Contribute to knowledge base documentation for recurring issues
Qualifications
- 3+ years in technical support or IT operations experience
- Expertise in Windows/Linux systems and cloud infrastructure (AWS/Azure)
- Exceptional problem-solving abilities with minimal supervision
- CompTIA A+ or equivalent certification required
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Strong written communication skills for technical documentation
- Experience with ticketing systems (ServiceNow/Jira)
- Flexibility to adapt to rotating schedules during peak periods