Job Description
About Us: Apex Global Solutions is a leading provider of technical support and customer experience services. We pride ourselves on delivering exceptional service around the clock. We are currently seeking a dedicated Night Shift Support Specialist to join our elite team in Atlanta, GA. This role is remote-friendly, allowing you to work from the comfort of your home during our peak operational hours.
The Role: As a Night Shift Support Specialist, you will be the first point of contact for our clients during off-hours. You will troubleshoot technical issues, resolve service tickets, and ensure our clients have a seamless experience. If you are a self-motivated problem solver who thrives in a quiet, focused environment, we want to hear from you.
Why Join Us?
- Competitive hourly rate with performance bonuses.
- Flexible remote-friendly schedule (8-hour night shifts).
- Comprehensive health benefits and retirement plans.
- Continuous training and career advancement opportunities.
Responsibilities
- Monitor and manage incoming support tickets via phone, email, and live chat during night shifts.
- Provide advanced technical troubleshooting for hardware, software, and network connectivity issues.
- Document all interactions and resolutions accurately in the ticketing system.
- Escalate complex issues to the on-call Tier 2 team when necessary.
- Maintain a high level of customer satisfaction and empathy, even during high-pressure situations.
- Collaborate with cross-functional teams to improve night-shift processes and documentation.
Qualifications
- High school diploma or equivalent; Associate degree or technical certification is a plus.
- Previous experience in customer support, help desk, or technical support (1+ years preferred).
- Strong knowledge of Windows, macOS, and common office software applications.
- Excellent verbal and written communication skills with a focus on clarity and professionalism.
- Ability to work independently with minimal supervision.
- Reliable high-speed internet connection required for remote-friendly roles.