Job Description
Join our award-winning IT support team as a Remote Tech Support Specialist in Chandler, AZ! We're urgently hiring passionate professionals to deliver exceptional technical assistance to our global client base. Enjoy competitive compensation, flexible remote work, and opportunities for career growth in a dynamic tech environment.
Why Join Us?
• Industry-leading training programs
• Comprehensive health benefits package
• 401(k) with company match
• Monthly remote team-building events
• Clear advancement pathways to senior roles
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide tier-1 support for Windows/macOS, networking, and cloud services
- Document cases meticulously in our CRM system
- Escalate complex issues to senior engineers with detailed context
- Train clients on new technologies and security best practices
- Monitor system health and proactively address potential disruptions
- Collaborate with cross-functional teams on IT infrastructure projects
Qualifications
- 2+ years of technical support experience in remote/hybrid environments
- CompTIA A+ or equivalent certification required
- Proficiency in Windows 10/11, macOS, and networking fundamentals
- Experience with ticketing systems (Zendesk, ServiceNow) and remote tools
- Exceptional written and verbal communication skills
- Ability to troubleshoot complex issues with minimal supervision
- Strong customer service orientation with patience and empathy
- Relevant associate's degree or equivalent technical training