Job Description
Join Detroit's fastest-growing IT support team with our exclusive paid training program! We're seeking motivated individuals to launch their careers in remote tech support. No prior experience required – we provide comprehensive training on cutting-edge technologies while offering competitive compensation and full benefits. Work 100% remotely from anywhere in Michigan and build a stable career in high-demand IT.
Responsibilities
- Provide remote technical assistance to clients via phone, chat, and email
- Diagnose and resolve hardware/software issues including OS, networking, and security
- Document cases in CRM systems with detailed resolution steps
- Collaborate with senior engineers on complex technical escalations
- Maintain high customer satisfaction through professional communication
- Stay updated on emerging technologies through continuous learning modules
Qualifications
- High school diploma or equivalent (college preferred)
- Strong problem-solving and critical thinking abilities
- Excellent written and verbal communication skills
- Basic familiarity with Windows/macOS operating systems
- Ability to learn technical concepts quickly
- Reliable internet connection and quiet workspace
- Customer service mindset with patience and empathy