Job Description
Are you a problem solver who thrives in the quiet of the night? Apex Technical Solutions is urgently seeking a dedicated Night Shift Support Specialist to join our high-performing team in Seattle, WA.
As a leader in technical support, we understand the value of 24/7 reliability. We are looking for a proactive individual who can manage technical issues with precision and maintain high standards of customer service during off-peak hours. This role offers a unique opportunity to work in a less stressful environment while earning a premium hourly rate.
Why Join Us?
- Premium Night Shift Pay: Earn up to $28/hr with shift differentials.
- Stable Environment: Enjoy a quieter workspace with fewer interruptions.
- Comprehensive Benefits: Medical, dental, and vision insurance.
- Career Growth: Clear pathways for advancement within the IT department.
Don't miss this urgent hiring opportunity to secure a stable position in the tech industry. Apply today!
Responsibilities
- Provide exceptional technical support via phone, email, and remote desktop to internal employees and external clients.
- Diagnose and troubleshoot hardware, software, and network connectivity issues efficiently.
- Manage and prioritize a high volume of IT service tickets (Jira/Salesforce) while adhering to strict SLAs.
- Document all technical interactions, resolutions, and customer feedback in our knowledge base.
- Perform routine system maintenance, patch updates, and security checks during off-peak hours.
- Collaborate with day-shift teams to ensure seamless workflow and issue handovers.
- Identify trends in technical issues and propose long-term solutions to improve efficiency.
Qualifications
- High school diploma or equivalent; Associate degree in Information Technology or related field preferred.
- Minimum of 1-2 years of experience in technical support, helpdesk, or customer service.
- Strong knowledge of Microsoft Windows, macOS, and standard office software.
- Excellent verbal and written communication skills with a focus on clarity.
- Ability to work independently with minimal supervision during the night shift.
- Basic understanding of networking concepts (TCP/IP, DNS) is a plus.