Job Description
Join TechSolve Solutions as a Remote Tech Support Specialist and become the hero behind our seamless digital experiences! We're seeking a passionate problem-solver to deliver exceptional technical support to our clients across Santa Ana and beyond. Enjoy the flexibility of remote work while making a tangible impact in a dynamic, tech-forward environment. With competitive compensation, comprehensive benefits, and opportunities for growth, this is your chance to elevate your career in the heart of Orange County's tech scene.
Responsibilities
- Diagnose and resolve complex technical issues via remote support tools (TeamViewer, AnyDesk)
- Provide Tier 2/3 support for hardware, software, and network infrastructure
- Create detailed documentation of troubleshooting procedures and solutions
- Collaborate with cross-functional teams to implement system improvements
- Maintain SLAs with 95%+ customer satisfaction metrics
- Conduct periodic system audits and security assessments
- Train end-users on best practices for digital security
Qualifications
- 3+ years of experience in remote technical support
- CompTIA A+ or equivalent certification required
- Expertise in Windows OS, macOS, and cloud platforms (AWS, Azure)
- Strong knowledge of networking fundamentals (TCP/IP, DNS, VPN)
- Exceptional written and verbal communication skills
- Experience with ticketing systems (Zendesk, ServiceNow)
- Ability to manage multiple priorities in a fast-paced environment