Job Description
Are you looking for a rewarding career with a company that values your dedication? OmniConnect Global Services is currently seeking a Night Shift Technical Support Specialist to join our dynamic team in Santa Ana, CA.
As a leader in the IT support industry, we pride ourselves on delivering exceptional service around the clock. This role offers a unique opportunity to work in a less stressful, quiet environment while solving complex technical issues for our clients. If you are detail-oriented and thrive in an autonomous setting, we want to hear from you.
Why Join Us?
• Competitive hourly rate
• No commute during peak hours
• Career growth opportunities within the IT sector
Responsibilities
- Troubleshoot & Resolve: Diagnose and resolve hardware and software issues via phone, email, and remote access tools.
- Customer Interaction: Provide friendly, professional, and empathetic support to customers during evening hours.
- Documentation: Accurately log all support tickets, resolutions, and customer interactions in our CRM system.
- System Maintenance: Perform routine system checks and updates to ensure operational stability.
- Escalation: Identify complex issues that require upper-level support and escalate them appropriately.
- Compliance: Adhere to company policies and data security protocols at all times.
Qualifications
- Availability: Must be willing and able to work night shifts (typically 10:00 PM - 6:00 AM).
- Education: High School Diploma or GED required; Associate degree or Technical Certification preferred.
- Experience: 1+ years of experience in technical support or help desk roles.
- Skills: Proficiency in Microsoft Office Suite and basic knowledge of operating systems (Windows/Mac).
- Communication: Excellent verbal and written communication skills with a focus on customer service.
- Problem Solving: Strong analytical thinking and ability to work independently with minimal supervision.