Job Description
Join our award-winning IT support team and launch your career with comprehensive paid training! We're seeking dedicated Night Shift Support Specialists to provide exceptional technical assistance to our Minneapolis-based clients. No prior experience required – we invest in your growth through our industry-leading training program. Enjoy competitive pay, full benefits, and a collaborative environment while working flexible night hours. Perfect for career changers, recent graduates, or tech enthusiasts looking to enter the IT field. Apply today and start your journey with us!
Responsibilities
- Provide 24/7 technical support via phone, email, and remote access
- Troubleshoot hardware, software, and network issues for enterprise clients
- Document all support tickets using ticketing systems like ServiceNow
- Collaborate with senior engineers on complex technical escalations
- Maintain accurate knowledge base articles and documentation
- Participate in ongoing training to stay current with technology trends
- Adhere to strict security protocols and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy and troubleshooting skills
- Excellent written and verbal communication abilities
- Strong problem-solving and analytical thinking
- Ability to work independently during night shifts (10 PM - 6 AM)
- Customer service mindset with patience and empathy
- Willingness to learn new technologies through our training program
- Reliable transportation and punctuality for on-site rotations