Job Description
Join our award-winning team as a Remote Tech Support Specialist in sunny Henderson, NV! We provide all necessary equipment to excel in your role while supporting our growing client base. Enjoy a flexible remote work environment with competitive benefits and career growth opportunities. Ideal candidates will have a passion for troubleshooting and exceptional customer service skills.
Responsibilities
- Diagnose and resolve hardware/software issues via remote support tools
- Provide Tier 1/2 technical support for desktops, laptops, and peripherals
- Document all interactions in ticketing systems with detailed notes
- Train users on best practices and cybersecurity protocols
- Collaborate with senior engineers on complex technical escalations
- Monitor system performance and proactively address potential issues
- Support rollout of new technologies and software updates
Qualifications
- 2+ years of remote tech support experience required
- CompTIA A+ or equivalent certification preferred
- Proficiency in Windows/macOS and cloud platforms
- Strong knowledge of networking fundamentals and security protocols
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Valid Nevada driver's license (occasional on-site visits)
- High-speed internet connection required (we provide stipend)