Job Description
Join Detroit Tech Solutions and transform your career with our weekly-pay remote tech support positions in Detroit, MI. We're seeking passionate individuals to provide exceptional technical assistance to clients nationwide. Enjoy the flexibility of remote work while building valuable IT experience with consistent weekly paychecks. Our comprehensive training program ensures you'll thrive in a dynamic, fast-paced environment supporting cutting-edge technologies.
What We Offer:
- Weekly pay schedule (no more waiting for monthly checks)
- 100% remote work opportunity
- Comprehensive paid training and certifications
- Flexible scheduling options
- Career advancement pathways to senior IT roles
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Provide Tier 1/2 technical support for Windows/macOS systems
- Manage ticketing systems and document all troubleshooting steps
- Collaborate with senior engineers on complex technical escalations
- Deliver exceptional customer service with clear communication
- Conduct system updates and security patch implementations
- Maintain accurate knowledge base articles for common solutions
Qualifications
- High school diploma or equivalent (CompTIA A+ preferred)
- 1+ years of technical support experience (helpdesk/desktop support)
- Proficiency with Windows 10/11 and macOS troubleshooting
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Reliable high-speed internet connection and quiet workspace
- Customer-focused mindset with problem-solving aptitude