Job Description
Are you ready to launch a career in the dynamic world of Information Technology? Apex IT Solutions is seeking dedicated Remote Tech Support Specialists to join our growing team based in Toledo, OH.
We believe in our people, which is why we offer a comprehensive, paid training program designed to transform you from a motivated learner into a certified IT professional. You don't need years of experience; you need the drive to succeed and a willingness to learn. If you are looking for a role that offers stability, growth, and the flexibility of remote work, this is your opportunity.
Why Join Us?
- Comprehensive Paid Training: No prior experience required. We provide the roadmap to your certification.
- Remote Work Environment: Work from the comfort of your home in Toledo, OH.
- Career Growth: Clear pathways to Senior IT roles and specialized certifications.
- Competitive Compensation: Base salary plus performance bonuses.
Responsibilities
- Provide exceptional technical support to customers via phone, email, and live chat.
- Diagnose and troubleshoot hardware and software issues remotely with precision.
- Guide clients through complex technical solutions and ensure customer satisfaction.
- Document all interactions and technical resolutions in our CRM system.
- Stay updated on the latest technology trends and product knowledge.
- Collaborate with the technical team to improve service protocols and efficiency.
Qualifications
- High school diploma or equivalent (Associate's degree in IT is a plus).
- Strong interpersonal and verbal communication skills.
- Basic computer literacy and ability to navigate multiple windows.
- Ability to work full-time in a home office environment.
- Self-motivated with a proven ability to work independently.
- Must reside within the Toledo, OH area for compliance.