Job Description
We are urgently hiring a dedicated Remote Tech Support Specialist to join our elite team in Boston, MA. In this pivotal role, you will serve as the technical lifeline for our diverse client base, delivering top-tier customer service and innovative problem-solving from the comfort of your home.
Why Join Us?
- Competitive pay and comprehensive benefits package.
- Flexible remote work environment within the Boston metro area.
- Continuous training and clear career advancement pathways.
If you are passionate about technology and committed to helping others, we want to hear from you immediately.
Responsibilities
- Provide advanced technical troubleshooting and support via phone, chat, and remote desktop tools.
- Diagnose and resolve hardware and software issues for end-users with a focus on resolution and customer satisfaction.
- Document all incidents, resolutions, and technical steps taken in the internal CRM system.
- Collaborate with the engineering team to escalate complex issues and provide feedback on product usability.
- Maintain a deep understanding of current operating systems, network protocols, and cybersecurity best practices.
- Ensure strict adherence to company security protocols and data privacy standards.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field preferred.
- Minimum of 2 years of experience in technical support, help desk, or customer service.
- Strong proficiency with Windows and macOS operating systems.
- Excellent verbal and written communication skills with the ability to explain complex technical concepts to non-technical users.
- Proven ability to work independently in a remote setting with high self-discipline.
- Relevant certifications (CompTIA A+, Network+, Microsoft Certified Professional) are a plus.