Job Description
Join TechGuard Solutions as a Night Shift Support Specialist and become the backbone of our 24/7 operations. We're seeking dedicated professionals to provide exceptional technical support during overnight hours. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in Houston's thriving energy district. If you thrive in fast-paced settings and excel at problem-solving, this is your opportunity to shine while others sleep.
Responsibilities
- Provide 24/7 technical support via phone, chat, and remote access for enterprise clients
- Monitor and resolve system alerts, ensuring minimal downtime during overnight hours
- Document incident reports and maintain detailed knowledge base articles
- Collaborate with day-shift teams for seamless cross-functional support
- Conduct routine system maintenance and security updates
- Escalate critical issues to senior engineers with clear context
Qualifications
- 2+ years of IT support experience in 24/7 or shift-based environments
- Proficiency with Windows Server, Active Directory, and cloud platforms
- Strong troubleshooting skills for network, hardware, and software issues
- CompTIA A+ or equivalent certification required
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (ServiceNow, Jira preferred)